COVID-19 Response

Pearl Pledge

Over the last ten years, Pearl, in partnership with our restaurants, shops, Hotel Emma, and the Culinary Institute of America, has become a place for San Antonio to gather. We come here to share a table over great food, to learn new things, to wander on the River, meet friends in the park, and to celebrate special traditions. Over the course of the extraordinary last few months, we—like neighborhoods across the world—have re-evaluated so many aspects of our lives and made dramatic adjustments in service to the health and wellbeing of our community.

And now we face another challenge: beginning the delicate process of reopening while balancing the safety and health of our employees, visitors, and residents at Pearl. This process will be imperfect because there is no precedent for where we are. But we commit the following to you:

-We will be transparent

-We will listen to our community at large and our subject matter experts leading the way in response and reopening

-We will work in concert with our partners here at Pearl and with leadership at the City of San Antonio and in compliance with the State’s Executive orders

-We will seek best practices from communities around the world

As we navigate this new reality, we seek our community’s partnership. Pearl supports all its partners and the decisions they make on when and how to reopen their businesses. To ensure that our community remains as safe as possible, the following pledge is in place:

Restaurants at Pearl

-Train our employees on disinfection, hygiene, and respiratory etiquette

-Limit occupancy and post maximum occupancy

-Maintain at least six feet distance between parties, including those waiting to be seated

-Seat no more than six people per table

-Make hand sanitizer/wipes available to employees and customers

-Wash or sanitize our hands upon entering the restaurant, and between interactions with   customers

-Refrain from leaving condiments, silverware, flatware, glassware, or other traditional tabletop items on an unoccupied table

-Only provide condiments upon request, and in single use (non-reusable) portions

-Use disposable menus that are new for each patron

-Prescreen the health of our employees; send anyone home who is sick

-Clean and disinfect common areas and surfaces regularly; clean and disinfect each dining area after every use

-Require all employees to wear masks

-Post the Pearl Pledge at our entrances and display readily visible signage to remind everyone of best hygiene practices

Shops at Pearl

-Limit occupancy and post maximum occupancy

-Train our employees on disinfection, hygiene, and respiratory etiquette

-Prescreen the health of our employees; send anyone home who is sick

-Frequently disinfect regularly touched surfaces

-Make hand sanitizer/wipes available to employees and customers

-Wear masks and ask our customers to do the same

Open Spaces at Pearl

-Request guests, residents, and employees maintain at least six feet social distance from other individuals not within the same household

-Request guests, residents, and employees wear face coverings or masks when within six feet of another person who is not a member of the individual’s household

-Sanitize tables every 3-4 hours between 8 a.m. and 10 p.m. daily

-Make hand sanitizer stations available throughout the property

-Gustav Geyser’s remains closed until further notice

-Public programming remains suspended until further notice

Farmers Market at Pearl

-Vendors will wear masks

-Make hand sanitizer/hand washing stations available to employees and guests

-Vendors will handle all products; guests are asked to point to product and avoid touching

-Post the Pearl Pledge in high traffic areas to remind everyone of best hygiene practices

Farmers Market Guests

Please approach Farmers Market like you would a grocery store:

-Wear a mask

-Maintain at least six feet distance from individuals not in your household

-While shopping, refrain from consuming food and drink

-Wash or sanitize hands upon entering the market area and between vendor interactions